Quality

When you buy a Strix component you get much more than just the component. You get peace of mind for the full appliance package.

Quality management from concept to production

Design

Strix are happy to share our expertise in Industrial Design whether it is a new design or conversion of an existing ID. Strix will provide the control selection recommendation depending on the project specifications.

Mock-up

Strix check the mock-up to optimise new features and structures before tooling.

Detail Design Review

Strix provide the drawing review and issue an evaluation report to the customer.

Tooling

Strix provide the element compatibility test as well as performance reliability and endurance testing.

1st Off Tool

Strix issue a list of corrective actions based on the output from the Strix 1st Off sample evaluation CRF review test results.

Ramp Up

Strix test the appliance for safe, reliable performance and conformance to Strix and customer requirements. This is regulated by the Strix Contract Review Form (CRF). CRF testing focuses on safety critical aspects of the appliance. CRF test result "compatible acceptance" means that the appliance is technically suitable for mass production.

Furthermore Standard Operational Procedures (SOP) and Quality Standard Operational Procedures (QSOP) are implemented to support OEM's to control the assembly process and quality to ensure that the appliance can be made repeatedly.

Production

We work closely with factories to update and support them on latest production techniques including Statistical Process Control (SPC) thereby increasing efficiency, reliability and quality of their product and processes.

Final approval

Appliance approval is done by external certification bodies (ITS, TUV …). Appliances which have been designed in accordance with our designer packs and have passed the Strix internal QM and CRF processes will pass external approval certification. Strix controls and connectors are "Approved Components" so submission of our certificates can reduce the amount of appliance testing that is required.

Strix controls can be used in all kettle shapes and at all price points

Accreditations

Strix are accredited by the United Kingdom Accreditation Service UKAS with:

  • ISO 9001 quality management system
  • ISO 14001 environmental management system
  • OHSAS 18001 occupational health & safety system

Benefits to our customers:

  • Improved quality and service
  • Delivery on time
  • Right first time attitude
  • Fewer returned products and complaints
  • Independent audit demonstrates commitment to quality